Description
Chime is hiring a Director of Lifecycle Marketing Operations to build and run the operational engine behind everything sent to members. The successful candidate will lead a growing execution team, partner with MarTech, Growth Engineering, and lifecycle strategy leads, and set the operational strategy for campaign execution, channel health, deliverability, automation, and governance.
Responsibilities:
- Own the Messaging Operations engine and set its operational strategy
- Own the operational process end to end, from intake to launch
- Drive the automation and AI-agent roadmap
- Own governance for everything that ships
- Own channel excellence across email, push, in-app, and SMS
- Build and lead a growing, increasingly technical team
- Act as Lifecycle's primary stakeholder to MarTech
Requirements:
- 8+ years in marketing or CRM operations, lifecycle execution, or martech
- 3+ years leading teams
- Deep expertise with engagement and CRM platforms
- Strong track record in governance
- Real track record of building toward automation
- Deep channel health and deliverability expertise
- Strong operational and analytical judgment
Nice to Have:
- Experience standing up or scaling an automation or agent layer
- Fintech or regulated-industry experience
- Experience in a business with owned-channel volume measured in millions of sends per week
Benefits:
- Competitive salary ($199,000-$275,000 USD)
- Bonus and equity opportunities
- Comprehensive health, financial, and wellbeing benefits
- Generous vacation policy and company-wide paid days off
- 1% of time off to support local community organizations
- Annual wellness stipend
- Up to 22 weeks of paid parental leave