Description
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
The Qualtrics Account Management Organization ensures clients continuously maximize value from their insights subscriptions and bespoke engagements. We empower clients to make confident decisions by driving adoption of our experience platform and unique data capabilities.
As an Account Management Sales Leader, you will lead a team of 6-8 Account Executives to drive net-retention growth, cross-sell adoption, and multi-year renewals across our portfolio.
Responsibilities:
- Drive ARR expansion by leveraging SaaS and Generative AI offerings to achieve annual business growth across existing accounts.
- Execute account expansion strategies focused on maximizing Net Retention Rate (NRR), Lifetime Value (LTV), and account health.
- Demonstrate a proven ability to protect, renew, and expand high-value, seven-figure contracts across enterprise client bases.
- Cultivate a high-performing account management culture that emphasizes value-based selling, strategic planning, and executive partnership.
- Exhibit strong commercial acumen across retention metrics, expansion deal structures, co-terming, and complex contract renewals.
Requirements:
- 7-10+ years of software subscription sales and commercial leadership experience focused on account expansion.
- Strong commercial proficiency with SaaS, DaaS, and post-sale retention metrics (NRR, GRR, Gross Churn).
- Proven track record leading large-scale existing business teams and closing multi-year, complex contract renewals.
- Bachelor's or advanced degree in business, technology, or a related field.
- Exceptional communication, storytelling, and executive-level relationship management skills.
Benefits:
- Competitive compensation and strategic career development opportunities
- Chance to work at the intersection of global technology partnerships and innovative marketing