Description
At Braze, we're a customer engagement platform that empowers brands to Be Absolutely Engaging™. We're seeking a Lead Renewals Manager to own the end-to-end renewal process for a portfolio of customers within your assigned territory, with a particular focus on complex and strategic renewals.
Responsibilities:
- Strategic Renewal Management: Lead the end-to-end renewal process for a portfolio of customers, including complex and strategic accounts.
- Complex Deal Leadership: Provide guidance on complex renewal structures, pricing considerations, negotiations, and non-standard scenarios.
- Operational Excellence: Own the internal quoting and Order Form process for your portfolio.
- Cross-functional Partnership: Build strong relationships with Sales, Customer Success, and regional leadership.
- Forecasting & Insights: Lead regular regional forecast discussions.
- Churn & Retention Analysis: Own and contribute to regional churn and retention reporting.
- Team Leadership & Mentorship: Serve as a senior resource within the Renewals team.
- Escalation & Subject Matter Expertise: Act as a point of escalation for complex renewal scenarios.
- Process & CRM Improvements: Identify opportunities to improve renewal workflows.
- Continuous Improvement: Proactively identify opportunities to improve how we manage renewals.
Requirements:
- 5+ years of experience in Renewals, Sales, Revenue Operations, Customer Success, or a related commercial function.
- Demonstrated experience owning complex commercial processes.
- Strong commercial judgment.
- Highly organized and detail-oriented.
- Strong analytical skills.
- Confident communicator.
- Comfortable operating with ambiguity.
- Experience working with Salesforce CRM.
Nice to Have:
- Japanese language proficiency.
What We Offer:
- Competitive compensation.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Comprehensive benefit plans.
- Family services.
- Professional development.
- Curated in-office employee experience.
- Opportunities to give back to the community.