Description
As a Language Quality Specialist for Linguistic Validation (LV), you will work closely with the Language Quality Specialist Manager as well as with the Head of Quality and Compliance and the LV Team.
You will help provide continued monitoring over the translation quality of IQVIA's global pool of LV suppliers, in order to maintain and improve external freelancers' standards with IQVIA Language Solutions, and ultimately boost overall quality output.
The Language Quality Specialist is a proactive member of the Quality team, contributing to deliver globally an efficient quality management service to internal staff, external resources, and clients.
Responsibilities
- Trigger Quality Feedback Reports and improvement plans on selected resources, liaising with all stakeholders (PMs, Quality team, Internal Linguists, External Reviewers, Talent Managers, etc.).
- Analyze language quality issues and work on improvement plans and CAPAS.
- Support Talent Managers and LV PMs in anticipating and dealing with quality issues.
- Flag potential resources for promotion or demotion based on quality results.
- Run regular analysis on resource and language quality status.
- Drive global language quality strategy and establish tools to monitor the quality of outsourced language translations.
- Help build and design a robust and efficient Quality system as well as the creation of SOPs related to this function.
- Contribute to conceive developments/enhancements and best practices in Language Quality.
Required Knowledge, Skills and Abilities
- Mediation/negotiation skills in working with people from different countries and cultures.
- Ability to multitask and quickly adapt to change.
- High level of commitment and motivation is essential.
- Excellent oral, written, and interpersonal communication skills in English.
- Extensive knowledge of Multilingual Quality Monitoring processes.
- Proven skills of analysis, time management, organization, and attention to detail.
Minimum Required Education and Experience
- 3-5 years' experience as a Language Quality Specialist dealing with multilingual projects.
- Higher education in translation-related studies, or equivalent experience.
- Experience in Linguistic Validation is an advantage.