Description
We are seeking a Fleet Manager to lead our logistics operations in Pune. As a Fleet Manager at Swiggy, you will be responsible for managing a team of 120-150 Pickup and Delivery Partners on a daily basis.
Key responsibilities include:
- Managing and improving Pickup and Delivery Partner efficiency
- Maintaining attendance and ensuring timely deliveries
- Conducting training and field audits to improve customer experience
- Managing voluntary attrition and providing feedback to partners
- Ensuring excellent customer experience by solving order-level escalations
Requirements:
- Prior experience in process design and operations implementation
- 2-3 years of experience in managing blue-collar workers
- Ability to converse in local languages
- Entrepreneurial attitude and attention to detail
- Customer service skills and ability to maintain high levels of service
We offer a contract-based position with opportunities for growth and development.