Description
We are seeking a Customer Collaboration Manager to join our Global Travel team at Diageo. As a Customer Collaboration Manager, you will be responsible for managing customer relationships, delivering on target service metrics, and optimizing route to market for our key customers in India and the Middle East.
Key responsibilities include:
- Managing customer relationships to deliver on target service metrics and optimize route to market
- Working with cross-functional teams to build robust relationships and drive agreed customer and Diageo outcomes
- Ensuring flawless execution of range changes and innovations
- Coordinating in-market re-work requirements
- Managing order fulfillment issues and reviewing weekly to ensure optimal delivery
You will also be responsible for delivering the value creation agenda for Global Travel, including:
- Ownership and delivery of customer projects to drive cost, efficiency, and productivity
- Implementing cost-to-serve processes with key accounts
- Reviewing existing RTMs/networks and identifying opportunities to simplify
- Partnering with Global Brands Supply on future tramlining initiatives
Key metrics for this role include:
- Market share/NSV growth
- Service as measured by customer (SAMBC)
- Case fill rate (CFR)
- OTIF (on-time in full)
- Lead time to delivery
- COGS (meet reduction targets)
- IBP (forecast accuracy and bias) reporting
Requirements for this role include:
- Excellent influencing, partner engagement, and interpersonal skills
- Exceptional communication skills
- Solid understanding of end-to-end supply chain operational processes
- Experience in customer collaboration within a supply chain environment
- Numerate with broad statistical, analytical skills, and attention to detail
- 3+ years of supply chain planning experience in CPG
- Experienced user of a planning system (e.g., SAP APO preferred)