Description
As the End User Computing (EUC) Solutions Architect you will be responsible for designing, developing, and implementing end-user computing solutions that align with the company's business objectives.
This role focuses on enhancing the digital workplace experience by architecting scalable, secure, and efficient end-user computing environments, including Virtual Desktop Infrastructure (VDI), endpoint management, cloud-based solutions, and automation.
The EUC Solution Architect collaborates with cross-functional teams, ensuring the best technology solutions for a BPO environment with a high volume of users.
Key Responsibilities:
EUC Strategy & Architecture Design
- Develop and implement an End User Computing (EUC) strategy aligned with business needs.
- Design and architect solutions for desktop virtualization, endpoint management, mobile device management (MDM), and remote access solutions.
- Define and optimize enterprise desktop and application delivery solutions, including Microsoft Intune, Citrix, VMware Horizon, and AWS WorkSpaces.
- Evaluate and integrate Cloud PC, Desktop as a Service (DaaS), and hybrid workspace solutions.
Infrastructure & Endpoint Management
- Design and oversee device lifecycle management, including provisioning, security, compliance, and automation.
- Define standards and policies for Windows, macOS, Linux, and mobile devices across the organization.
- Implement and manage Identity and Access Management (IAM), Single Sign-On (SSO), and Multi-Factor Authentication (MFA).
- Develop automated deployment strategies using Microsoft Endpoint Manager (SCCM, Intune) and Group Policy (GPO).
Security & Compliance
- Ensure end-user computing solutions comply with industry security and regulatory standards (GDPR, HIPAA, ISO 27001).
- Implement zero-trust security models, endpoint detection and response (EDR), and data loss prevention (DLP).
- Develop patch management and vulnerability remediation strategies for all endpoint devices.
Collaboration & Innovation
- Work closely with IT, cybersecurity, and operations teams to enhance the digital workplace.
- Recommend and implement AI-driven automation, self-service IT tools, and virtual assistants for IT support.
- Research and introduce emerging EUC technologies, ensuring scalability and future readiness.
Troubleshooting & Continuous Improvement
- Act as an escalation point for complex EUC-related issues in a high-demand BPO environment.
- Develop and maintain technical documentation, standards, and best practices.
- Lead proof-of-concept (PoC) initiatives for new end-user computing technologies.
Required Qualifications:
- 15 years of overall experience
- 3 to 4 years EUC Architecture experience
- Understand the products: Workspace One/Entra ID/Intune/Tanium/Windows11 OS SME/End User Hardware Products Dell/HP/Lenovo
- Cloud experience is not mandatory
- Expert in ITIL, incident and change management
Education / Certifications:
- Bachelor’s or Master’s degree in IT, Computer Science, or a related field