Description
At Braze, we're a customer engagement platform that empowers brands to deliver great customer experiences.
Our Expert Services team is seeking a Senior Technical Architect to own project delivery and technical solutioning across a portfolio of customer projects.
Responsibilities
- Own the execution of customer implementation engagements end to end, from onboarding through go live, and serve as the deep technical resource designing integrations and solutions.
- Design and implement technical solutions, including SDK and API integrations, while managing timeline, scope, and stakeholder alignment for a project.
- Engage with customer stakeholders to understand business and technical goals and build credible relationships across the account.
- Monitor progress and proactively resolve roadblocks to keep engagements on time and technically sound.
- Act as the technical conduit between Braze and the customer's product and engineering teams.
- Document stakeholder roles, technical requirements, and integration details to support a smooth handoff to the Customer Success Manager team after project completion.
- Coordinate with the customer's agencies and third parties to keep external partners aligned with the project's goals and timeline.
- Drive early adoption, set KPIs and success metrics, and apply best practices that help customers realize fast time to value.
- Advocate customer use cases to product development, and stay current on Braze's platform capabilities.
- Continually improve delivery and technical processes, and deliver enablement training and workshops tailored to each customer.
Who You Are
- You've built your career at the intersection of people and technology, comfortably managing a project timeline one day and getting hands-on with an integration the next.
- Demonstrated interest or hands-on experience with technical concepts such as SaaS, Mobile, APIs, Marketing Automation, Analytics, or programming.
- Highly organized and reliable, with a continuous improvement mindset and the discipline to keep project tracking consistently up to date.
- Strong analytical and creative problem-solving skills, comfortable diagnosing both project and technical issues and driving them to resolution.
- A natural collaborator who can manage conflicting priorities, motivate stakeholders, and thrive in a fast-paced, cross-functional environment.
Qualifications
- Bachelor's degree or equivalent experience in a relevant field.
- 2 to 5 years in a similar customer-facing role, preferably in implementations, technical consulting, or customer success.
- Strong project management skills paired with genuine technical depth in APIs, SDKs, or related integration work.
- Excellent written and verbal communication skills.
What We Offer
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Comprehensive benefit plans covering medical, dental, vision, life, and disability.
- Family services that include fertility benefits and equal paid parental leave.
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
- A curated in-office employee experience, designed to foster community, team connections, and innovation.
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching.
- Employee Resource Groups that provide supportive communities within Braze.