Description
We are seeking an experienced HPE Education Business Development Manager to lead our Education business in Singapore. As a pivotal role within the organization, you will serve as the single point of accountability for the Education business in the country.
The ideal candidate must be a passionate, results-driven, innovative, capable of leading teams to success and ensuring high customer satisfaction. This role carries full accountability for the order budget, P&L and will ensure strong alignment with key internal stakeholders to drive both business results and customer success.
Key Responsibilities:
- Own and lead the Country Education business, driving development, growth, and management of the business.
- Possess a deep understanding of market trends, cultural nuances, and emerging opportunities within the country.
- Drive go-to-market initiatives such as Support & Technology Attach, GreenLake/aaS, and A&PS solution integration.
- Develop key strategic accounts to build a recurring revenue stream from the training business.
- Oversee complex, large-scale solutions, ensuring close alignment with Portfolio and Delivery teams.
- Work closely with Delivery & Portfolio to ensure that solutions are deployable, meet all necessary deliverables, and are aligned with customer requirements.
Education and Experience Required:
- Minimum of 8-years’ experience within the education / training business.
- Ability to execute long-term strategies while adapting to short-term changes in the market.
- Customer-centric focus: A deep commitment to customer success, with a track record of overachieving on customer satisfaction metrics.
- Collaboration and influence: Strong ability to collaborate with cross-functional teams, including region stakeholders, to drive results.
- Business Acumen: Ideally previous experience in running or supporting a P&L, ensuring financial objectives such as orders, revenue, margin, and profitability are met.
Key Metrics:
- Orders, revenues, margin and YoY growth
- GTM specific order results
- Customer Satisfaction / NPS (Net Promoter Score)
- Team Member Feedback
Knowledge and Skills:
- High knowledge of IT and services industry.
- In-depth knowledge of the company's organization and policies, services offerings, end to end processes, tools, and routes to market.
- Problem detection and analysis of root cause.
- Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames.
- Demonstrated skills in planning and financial analysis.
- Deep knowledge in planning, project management and change management skills.
- Good presentation skills. Ability to influence different functions, stakeholders, and the ability to build strong consensus with internal and external clients.