Description
The Service & Engagement Executive Team Leader role at Target involves leading a team to deliver exceptional guest experiences, driving sales growth, and managing workload. The ideal candidate will have strong interpersonal and communication skills, business acumen, and the ability to manage conflict and lead others.
Responsibilities:
- Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders
- Drive total store sales and understand the role in sales growth
- Anticipate staffing needs and talent plan
- Manage leaders to follow-up on training completion and provide continuous education opportunities
- Engage in development conversations with team members
- Personalize recognition and appreciation to reinforce critical guest service behaviors
- Establish a culture of accountability
- Understand business reporting and guest insights
- Quickly respond to negative guest shopping experiences
- Own schedules and manage the store experience
- Ensure Team Leader schedules support a frictionless experience during guest peak traffic times
- Be the champion of physical and digital offerings
- Expect and enable the team to stay up-to-date on upcoming major promotions and events
- Utilize guest survey reporting tools to drive change
- Lead the team to deliver an efficient and hassle-free guest pick-up experience
- Work a flexible schedule
- Demonstrate a culture of ethical conduct, safety, and compliance
Requirements:
- 4-year degree or equivalent experience
- Strong interpersonal and communication skills
- Strong business acumen
- Ability to manage conflict and lead others
- Relate well with and interact with all levels of the organization
- Strong cognitive skills, including problem analysis and decision-making
- Learn and adapt to current technology needs
- Manage workload and prioritize tasks independently and with a team
Benefits:
- Comprehensive health benefits
- 401(k)
- Employee discount
- Short-term disability
- Long-term disability
- Paid sick leave
- Paid national holidays
- Paid vacation