Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
The Specialty Process Improvement Manager will lead and support process and performance improvement projects within the Specialty Pharmacy.
Responsibilities:
- Conduct business process reviews of front-end and back-end pharmacy operations to improve efficiency, quality, customer experience, and financial performance.
- Drive improvement in colleague performance across important metrics such as call quality and net promoter score.
- Lead and develop cross-functional teams.
- Analyze large datasets to derive actionable solutions.
- Excellent presentation and communication skills.
Requirements:
- 5-8 years of experience leading operational improvement efforts, including project management.
- Experience and understanding of Lean Six Sigma process improvement tools and methodologies.
- Lean Six Sigma Green Belt.
- Ability to process and synthesize quantitative and qualitative data.
- Data analysis skills, including Excel and advanced analytical techniques.
- Demonstrated facilitation skills.
- Excellent presentation and communication skills.
- Ability to meet deadlines and satisfy customers with multiple conflicting priorities.
Preferred Qualifications:
- 8-10 years of related experience.
- Lean Six Sigma Black Belt.
- Experience in performance measurement and process improvement in call center, customer service, customer experience, front-end pharmacy, back-end pharmacy, transportation, and/or logistics.
- Experience in the mail and/or specialty pharmacy space.
- Minitab and/or SQL, Python, R experience.
Benefits:
- Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.
Salary Range: $60,300.00 - $132,600.00