Description
We are seeking a Technical Support Engineer to join our team in Tokyo, Japan. As a Technical Support Engineer, you will be responsible for providing technical support to customers, resolving complex technical issues, and ensuring customer satisfaction.
Responsibilities:
- Establish and maintain technical expertise in product features
- Analyze and troubleshoot customer issues
- Provide training and support to customers
- Collaborate with global support and development teams
- Create and manage knowledge documents
Requirements:
- 3+ years of experience in technical support or development
- Japanese (fluent) and English (basic reading and writing skills)
- Analytical and problem-solving skills
- Experience with internet technologies (firewalls, web servers, proxy servers)
- HTML and CSS implementation experience
Preferred Skills:
- Salesforce CRM experience
- Security knowledge and experience
- Information security certifications (e.g. CompTIA Security+, CISSP)
- Web communication knowledge (HTTPS, SSL/TLS, WebSocket)
- XML knowledge and server-side web service experience (SOAP)
- Cloud-based solution experience (Amazon AWS, Microsoft Azure)