Senior or Principal Forward Deployed Engineer

We’re Workday, a Fortune 500 company and a leading AI platform for managing people, money, and agents. We're looking for a Senior or Principal Forward Deployed Engineer to bridge hands-on software development with high-impact customer technical strategy.

About the Team Forward Deployed Engineering sits at the intersection of Product, Engineering, and customer execution across Agent Factory, Sana, Products, and the Developer Platform. When Workday launches new AI agents and products, early deployments surface complex real-world challenges,from unstructured tenant data and intricate configurations to edge-case enterprise workflows.

About the Role As a Senior or Principal Forward Deployed Engineer, you'll partner with enterprise customers, often at the executive level, to architect, deploy, debug, and optimize Workday's AI agents and developer platform solutions inside live customer environments.

Responsibilities

• Technical Deployment & Engineering: Architect, deploy, configure, and debug AI agents and integrations inside the most complex live enterprise tenant environments, frequently in situations with no established precedent.
• Customer Discovery & Solution Architecture: Lead technical discovery sessions with senior leaders at customer organizations, translating ambiguous business requirements into robust product configurations, POCs, and integration specs.
• Product Feedback & Influence: Synthesize field telemetry, edge-case failures, and recurring customer friction into insights that directly shape the product roadmap and engineering backlog.
• Productization of Field Insights: Identify patterns across many engagements and lead the work of turning custom fixes into standardized, automated, out-of-the-box product capabilities.
• Cross-Functional & Executive Alignment: Act as a trusted technical advisor to Workday Services leads, AI Deployment Architects, Account Teams, and customer executives, keeping every engagement focused on core product strength.
• Engagement Leadership & Mentorship: Own the most strategically important or technically complex engagements end-to-end , from kickoff through graduation , within standard 6-month deployment cycles, while coaching other FDEs on technical approach and customer engagement.

Requirements

• 7+ years of experience in Forward Deployed Engineering, Solutions Engineering, Technical Consulting, or Software Development (for Senior)
• 10+ years of experience in Forward Deployed Engineering, Solutions Engineering, Technical Consulting, or Software Development (for Principal)
• Hands-on coding and debugging skills (for example, Python, Java, or similar), with knowledge of REST APIs, object-oriented design, and integration patterns
• Knowledge of Workday, including business processes, security and permissions, tenant configuration, integrations, and how customers implement and govern Workday
• Willingness and ability to travel up to 20% to customer sites as needed

Benefits

• Annualized base salary ranges: $176,000 USD - $264,000 USD (Primary Location), $148,200 USD - $264,000 USD (Additional US Locations)
• Workday Bonus Plan or a role-specific commission/bonus
• Annual refresh stock grants
• Comprehensive benefits