Description
As a Customer Assistant - Shift Lead at Marks & Spencer in Epsom, you will lead the fill operation, ensuring the salesfloor is ready to trade, and take operational responsibility for coordinating resource to Serve, Sell, and Fill. You will also lead the floor in the absence of the Colleague Manager.
Key responsibilities include:
- Coordinating resource to deliver operational tasks during the fill operation
- Leading the fill operation, coaching colleagues on One Best Way, and driving productivity in readiness for store opening
- Allocating resource effectively to deliver a quick payment experience
- Enabling daily operational processes to be implemented efficiently across the store
- Coordinating the team to deliver a clean, safe, and well-presented store
- Role modelling great Customer Service and M&S behaviours
- Supporting Colleague Managers and sharing observations to help deliver high performance
- Being a key holder and answering call outs as required
- Performing tasks related to the opening and closing of the building
The ideal candidate will be able to work in a fast-paced environment, lead a team, and provide excellent customer service.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by colleagues, customers, and suppliers.