Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
The Service Center Associate role is primarily responsible for expediting the Customer Service claims application process, ensuring correct case assignment, and acting as a customer liaison.
Key Responsibilities:
- Oversee and manage assigned territory, ensuring all phases run smoothly and according to plan.
- Analyze business objectives to identify opportunities for action and develop targeted strategies.
- Utilize data and metrics to provide positive change and provide data-driven recommendations for improvement.
- Coordinate with other departments and external partners to ensure cross-functional success and build strong team bonds.
- Manage cycle time, aiming for an average of 3.0 days, with a 0.5-day variance allowance.
- Complete quality file reviews daily, with a minimum of 10 reviews per hour.
- Address client inquiries, escalate issues as needed, and maintain a high level of customer satisfaction.
- Review and address Open File, QC Hold, and Delayed File reports with limited guidance from management.
- Foster a positive and collaborative work environment that encourages open communication, recognizes achievements, and resolves conflicts.
Required Qualifications and Skills:
- High school diploma or GED required.
- One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.
- Excellent oral and written communication.
- PC literate, including Microsoft Office products.
- Good customer service skills.
- Strong organizational skills.
- Good interpersonal skills.
- Ability to work in a team environment.
Work Environment:
- Sedgwick offers a comprehensive benefits package, including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
- The starting pay for this role is $18.00/hr.