Senior QA Specialist

Electronic Arts creates incredible entertainment experiences that inspire players and fans worldwide. Here, everyone is part of the story, part of a community that connects people globally. It's a place where creativity thrives, new perspectives are welcomed, and ideas matter. The Quality Verification and Standards (QVS) team is crucial to the development process, providing valuable insights to help game teams optimise software performance and enhance gameplay.

As a Senior QA Specialist, you will guide quality practices across QV by collaborating with Development, Tech, and Production partners. You will report to the QA Development Manager and work with multiple partners to agree on the quality and feedback of new features, ensuring a thoughtful and team-driven approach to delivering a high-quality player-first experience.

Responsibilities

Quality Strategy and Test Planning

• Lead the quality process for assigned features and create test plans to ensure end-to-end coverage, identifying risks throughout development.

• Help evolve the team's tools and processes, focusing on expanding capabilities and responsibilities, and introducing more efficient and accurate practices.

• Promote a 'player-oriented' approach by providing qualitative feedback during game testing to identify design and usability issues, contributing to a more enjoyable player experience.

Quality and Data Analysis

• Report high-impact bugs and provide relevant feedback to improve game quality.

• Use data analysis to inform test prioritisation, tool engagement, and QA coverage strategies.

• Support the identification of technical solutions and automation opportunities.

Collaboration and Communication

• Build working relationships with members of the development, production, and design teams, ensuring understanding, trust, and problem-solving.

• Represent the QA perspective in meetings, ensuring quality standards are prioritised.

• Work with multiple teams to guide features through project milestones, ensuring successful product delivery.

Mentorship and Team Support

• Foster a collaborative team environment through mentorship and guidance, ensuring collective success.

• Work with senior team members to implement quality strategies, promoting a culture of quality improvements and teamwork.

• Lead process improvements and promote insights and knowledge sharing across QV to enhance organisational performance and team growth.

Requirements

• 2+ years of applicable work experience.

• Experience making qualitative and data-driven decisions within a QA environment.

• Understanding of quality assurance processes, workflows, defect and task tracking software.

• Game domain knowledge of football and gaming, with a player-first mentality.

• Experience working in an embedded, integrated product team (i.e., Development + QA working as one).

Skills and Abilities

• Ability to design test strategies and communicate them effectively.

• Passion for creating high-quality player experiences.

• Excellent collaboration and communication skills.

Benefits

• Health Benefits: medical insurance, dental insurance, life insurance, global fitness benefit ($500 USD per year), and mental wellbeing plan.

• Professional Development: training and development programs, opportunities for career advancement, and tuition reimbursement.

• Work-Life Balance: 15 vacation days, paid holiday closure, and paid sick leave.

• Meaningful Work: opportunity to directly contribute to the development of EA titles.

• Additional Perks: meal card ($400,000 COP per month), game credits, and console reimbursement program.