Description
Join Leidos' Digital Sector as we stand up a brand-new Agile development team at the forefront of federal IT modernization, delivering real digital transformation where it matters most.
This is a rare ground-floor opportunity to architect, build, and integrate cutting-edge infrastructure solutions in support of some of our nation's most sensitive and critical missions.
What to Expect:
- Early-stage flexibility with partial telework during initial development phases
- Full-time on-site presence at a secure facility in Washington, DC will be required as the program matures
- Collaborative, Agile environment where your input shapes the architecture from day one
- Dev platform based on ServiceNow, Elastic, AWS, and RedHat
Primary Responsibilities:
- Support the setup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, and TSOM modules.
- Build and maintain forms, reports, views, workflows, groups, roles, dashboards, and scheduled reporting.
- Create and manage integrations with ServiceNow (Elastic, Netcool, Kafka, etc.).
- Coordinate and support platform and application upgrades.
- Help design and document business process flows and propose solutions based on operational needs.
- Configure ServiceNow functions and workflows to support ticketing, order management, and re-engineered business processes.
- Analyze customer data trends to enhance user experience and network performance.
- Engage with customers on technical considerations, issues, and system engineering decisions.
- Develop, configure, customize, and troubleshoot the ServiceNow platform.
- Automate and orchestrate tasks and integrations across applications and platforms.
- Design, build, and enhance ServiceNow applications in an Agile Scrum environment.
- Collaborate across engineering, development, and analysis teams to support ongoing enhancements.
- Maintain documentation and follow development best practices.
- Gather cross-functional requirements to support ongoing ServiceNow configuration and support.
- Incorporate UI/UX requirements into ServiceNow development.
- Follow coding standards and contribute to technical documentation.
- Support data migration activities.
- Design solutions aligned with configuration management policies.
- Integrate and maintain high-quality data across multiple sources within the CMDB.
Basic Qualifications:
- Active TS/SCI clearance
- Current Security+ certification or higher/equivalent
- Ability to work on-site in Washington, DC
- 3+ years of experience with technology infrastructure design, development, and support
- 2+ years of ServiceNow development experience
- Excellent customer service skills and ability to work independently
Preferred Qualifications:
- ServiceNow Certified Application Developer
- Experience with Agile development and testing methodology
- Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
- Experience with JIRA, Git, and Confluence
- Understanding of ITIL foundation or ITIL certified
- AWS cloud and ServiceNow certifications