Description
SpaceXAI is looking for a Trainer to create and facilitate high-impact learning experiences for fintech products, payment systems, and financial software.
Responsibilities:
- Design and deliver training sessions, including live virtual sessions, in-person workshops, and asynchronous e-learning.
- Translate financial regulations into clear training modules to ensure organisational adherence and safety.
- Lead onboarding for new hires, equipping them with technical and soft skills for the fintech landscape.
- Develop and maintain instructional materials, such as user manuals and knowledge base content.
- Assess training effectiveness using data-driven metrics to identify skill gaps and refine programs.
- Design scenario-based training on customer interactions, troubleshooting, and CRM documentation.
Basic Qualifications:
- Bachelor's degree in Education, Instructional Design, or a related field.
- 3-5+ years of experience in technical training or enablement within a corporate or financial setting.
- Expertise in designing and scaling agent training programs.
- Deep understanding of digital payments, blockchain, credit analysis, or banking software.
- Proficiency in instructional design models and adult learning principles.
- Experience with Learning Management Systems, CRM tools, and content authoring software.
- Strong project and program management capabilities with cross-functional collaboration experience.
- Experience leveraging AI tools to enhance training management and operational efficiency.
Preferred Skills and Experience:
- Ability to collect, analyse, and visualise complex data to inform strategic decisions.
- Proficiency with BI and dashboard tools.
- Familiarity with AI-powered analytics and automation platforms.
- Ability to own the end-to-end maintenance of internal and external knowledge bases.
- Certified Professional in Talent Development or similar certification.