Description
At Soho House Toronto, you will be responsible for providing exceptional service to members and guests as a Server in our Food & Beverage team.
The Role… As a Server, you will understand, discuss, and educate members and guests about menu items, allergies, and ingredients, while presenting an approachable and elevated experience by following Soho House Service Standards.
Main Duties:
- Develop and maintain professional relationships with coworkers and management
- Positively influence members and guests' experiences by elevating the dining experience with food and drink pairing options and discussing specials to drive sales
- Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night
- Complete all checkout reports at the end of each shift and have it double-checked and signed by management
- Adhere to health and safety policies, Company policies, procedures, standards, and local, state, and federal law as applicable
- Accommodate special requests from guests or alternative solutions that better suit business needs
- Ensure food orders are finished being plated and coursed out correctly before serving to members/guests
- Assist runners and bussers when possible with expo and service bar tickets
- Clean and stock server alley and bar area, polish silverware, plates, and glassware as needed
- Knowledge of the menu, with the ability to make suggestions when asked by members and/or guests
Required Skills/Qualifications:
- Minimum of 2+ years' experience in a similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm through quickly and effectively problem-solving under pressure
- Hospitable, approachable, passionate about customer service, and respectful towards colleagues and guests
- Demonstrate competency as outlined in the training schedule and Club School
- Work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment, and autonomously
- Smart Serve certified
- Tips certified and POS knowledge
Physical Requirements:
- Seize, grasp, turn, and hold objects with hands
- Make periodical fast-paced movements to go from one part of the property to others
- Move, pull, carry, or lift at least 20 pounds
- Occasionally kneel, bend, crouch, and climb
- Perform physical activities such as lifting, cleaning, and stooping
- Stand, walk, lift, and bend for long periods
Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks, including:
- Health Care: Full-time employees are eligible for full benefits; Medical, Dental & Vision, as well as Retirement fund with a 2% match
- Paid Time Off: Full-Time Employees have sick days + vacation days
- Career Development: Opportunities for domestic or international career progression
- Soho Impact: Empowering the Soho House Community to make positive change
- Learning & Development: Extensive range of internally and externally run courses
- Cookhouse & House Tonic: Celebrating our passion for food and drink
- Team Events: Fun events such as fitness sessions, cinema screenings, and art classes
- Team Meal: A substantial meal free of charge whilst on duty