Description
The Walk-in Case Management services intern will assist IRC's walk-in team with daily activities that help to welcome and contribute to the self-sufficiency of refugees, asylees and other humanitarian immigrants in the Baltimore metropolitan area.
Responsibilities
- Assist clients remotely or in-person with key services such as activating EBT cards for food stamps, applying for Social Security cards, or obtaining Maryland ID cards.
- Assist clients to coordinate transportation to medical and other required appointments.
- Conduct remote, office, home or community-based orientation sessions on topics such as opening bank accounts, using EBT cards at grocery stores, or using public transportation throughout Baltimore.
- Assist with service documentation through case-notes and case file maintenance.
- Other duties as assigned.
Learning Objectives
- Learn about the services that refugees, asylees and other humanitarian immigrants are eligible for upon arrival in the U.S., including public benefits in Maryland and local resources in the Baltimore metropolitan area.
- Learn about strategies for effective, holistic case management.
- Develop resourcefulness and problem-solving skills to work independently in different situational contexts.
- Learn to communicate effectively in a global context.
Qualifications
- Prior experience and interest working with refugees and immigrants preferred.
- Prior experience and interest in case management or social work preferred.
- Ability to work independently and as a team member in a fast-paced and global environment.
- Flexible and reliable, with outstanding attention to detail.
- Strong problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office applications (Word, Excel, Outlook) and web-based applications (databases, Box).
- Fluency in English required. Bilingual ability in one of the predominant languages of the local client base is desired.
Position Details
- Internships start with a required orientation on Wednesday, Jan 27th (approx. 9:30 AM – 3 PM). Regular weekly hours start the week of Jan 27th, 2027, and will continue through May 16th, 2027 (14 total weeks).
- Internships require a minimum of 15 hours per week for 14 weeks. Interns should be able to come to the office at least 3 days per week.
- Interns will be issued an IRC laptop for the duration of the internship to perform both remote and in-office responsibilities.
- Spring 2027 interns are eligible for per diem reimbursement at the rate of $15 per day (defined as 7.5 hours) to offset the costs of food and travel of the internship.