Description
The Intensive Case Management (ICM) Caseworker will address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations.
The ICM caseworker will be expected to provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ).
Major Responsibilities:
- Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
- Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.
- Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.
- Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
- Conduct community outreach and maintain a strong network of service providers that meet client needs.
- Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.
- Respond to client crises, with guidance from supervisor as needed.
- Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files.
- Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
- Attend relevant trainings and meetings at the local and national level.
- May train and lead the activities of volunteers and interns.
- Other duties as assigned.
Job Requirements:
- Bachelor’s degree in social work, public health, or related field of study preferred.
- Minimum of 1-2 years of case management experience with similar populations and/or client needs required.
- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
- Attention to detail and accuracy in work product.
- Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred, including Dari/Pashto.
- Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
- Valid driver’s license and access to a personal, insured vehicle.
Working Environment:
- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
- May require occasional weekend and/or evening work.
Compensation:
- $23 - $25.90/hr
Benefits:
- 10 paid sick leave
- 10 U.S. holidays
- 20-25 generous paid time off based on role and tenure
- Medical insurance starting at $163/month
- Dental starting at $6.50/month
- Vision starting at $5/month
- Flexible spending accounts (healthcare, dependent care, and commuter)
- A 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting)
- Disability and life insurance
- An Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families