Description
The Walk-In Services team is the first point of contact for nearly 2,000 new walk-in clients who visit the IRC in Silver Spring each year. The team works directly with humanitarian immigrants of varying statuses resettling in the DC Metro area to ensure that they have timely access to both internal and external programming and benefits.
Responsibilities:
- Conduct in-person screenings to assess clients for their eligibility for referral to internal IRC programming, including casework, employment, and immigration services & for external public benefits and resources.
- Complete program enrollment forms with clients to inform them of their rights and responsibilities & ensure all required client documentation is scanned and electronically on file.
- Assist clients with applying for eligible public benefits, including cash assistance and medical insurance.
- Conduct follow-up calls with new potential clients inquiring about IRC services, including providing them with walk-in day information, rescheduling, and responding to general inquiries.
- Assist the team with scheduling contract interpreters for appointments.
- Regularly track service provision through electronic data entry and organize required client documentation.
Learning Objectives:
- Intern will gain US resettlement agency experience, including assessing a high volume and broad range of new potential clients.
- Intern will acquire knowledge of internal programs and public benefits available to humanitarian immigrants.
- Intern will learn how to communicate with a global population, including how to effectively utilize interpreters.
- Intern will learn tracking and reporting requirements for resettlement agencies and how capturing this data improves services.
Qualifications:
- Current undergraduate, graduate student or less than 12 months out of school.
- Minimum 24 hours per week, three-month commitment and three full working days per week.
- Proficient digital literacy skills (e.g., MS Excel, Outlook, and Word) and the ability to learn new software and tasks.
- Organized and attentive to detail.
- Ability to work independently and multi-task.
- Strong verbal and written communication skills.
- Interest in working with humanitarian immigrants.
- Knowledge of or interest in learning about public benefits and other community resources.
- Fluency in French, Spanish, Amharic or other languages spoken by the client base is a plus.