Description
The Client Engagement Team at S&P Global's Enterprise Solutions division is seeking a Client Engagement Manager to foster meaningful relationships with clients, drive adoption and retention of products, and ensure clients achieve their objectives.
Responsibilities:
- Own highly strategic client relationships across the Private Markets business while driving adoption and retention.
- Lead internal product roadmap feedback discussions based on client feedback and industry trends.
- Drive the usage of new product features and initiatives to clients to expand product usage.
- Provide transparency to internal stakeholders regarding issues, risks, and opportunities.
- Collaborate with sales to schedule client meetings and demos.
Requirements:
- Bachelor's degree in Finance, Economics, Management, Business Administration, or relevant field.
- 7+ years of experience in account management, client success, or other client-facing roles.
- Private Markets and Fintech industry knowledge is highly preferred.
- Ability to manage multiple senior-level client relationships at one time.
- Highly proficient in Microsoft Excel, Word, and PowerPoint, and motivation to learn new applications.
- Excellent written and verbal communication skills and an outstanding customer service orientation.
- Ability to work well within a fast-paced environment, handle high-pressure situations, and manage deadlines appropriately.
Benefits:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards,small perks can make a big difference.