Description
As a Resident Financial Support Officer, you'll provide vital financial assistance to residents facing hardship. You'll assess requests for support with care, competence, and fairness to deliver timely aid to those in crisis.
Your day will involve connecting with residents experiencing financial hardship or vulnerability, offering sensitive, practical support by telephone, email, written correspondence, and in person. You'll gather, verify, and evaluate complex personal and financial information, reviewing income, expenditure, and housing costs alongside Council systems and DWP records.
Taking ownership of your caseload, you'll assess applications across schemes, including Home Start Essentials, Crisis Payments, and Local Support Payments. You'll use your professional judgement and discretion within Council policy to determine eligibility and award values, balancing urgent resident needs with the responsible management of public funds.
You'll work closely with colleagues in a self-managing team, taking shared responsibility for daily phone and inbox cover, maintaining thorough, auditable case records, and supporting peer reviews and quality assurance.
The successful applicant will need to undertake a standard DBS check. Interviews will take place on 25th November 2026.
What you'll bring: You'll bring proven experience from a customer-facing, administrative, or advisory role,ideally within welfare support, benefits, or related public services,where accuracy and empathy are paramount. You understand the vital importance of treating residents fairly, respectfully, and with sensitivity, especially when they are facing vulnerability or crisis.
Why join us: At RBKC, we're committed to investing in our people, our communities, and our future. You'll join an experienced, collaborative, and supportive team where your contributions directly shape how we deliver and expand resident support. We offer a competitive Grade E salary alongside hybrid working arrangements that balance three days in the borough with the flexibility of working from home.
Benefits:
- Competitive Grade E salary: GBP 41,739 per year
- Hybrid working arrangements
- Comprehensive training programmes
- Peer support and clear career progression pathways
- Generous annual leave allowance
- Membership of the Local Government Pension Scheme
- Access to a wide range of staff wellbeing initiatives