Description
WSP is a global consulting firm assisting public and private clients to plan, develop, design, construct, operate and maintain thousands of critical infrastructure projects around the world.
The Senior Analyst - SailPoint IIQ Operations will be responsible for performing day-to-day operations and maintenance of the SailPoint IdentityIQ (IIQ) platform, working closely with cross-functional teams to ensure efficient and secure operation, supporting the organization's identity and access management (IAM) strategy and vision.
Responsibilities
- Manage and maintain the SailPoint IIQ platform, including configuration, troubleshooting, and performance tuning.
- Partner with the SailPoint IIQ Development team on enhancements and operational handover activities.
- Collaborate with cross-functional teams to implement and maintain IAM policies and procedures.
- Monitor the IIQ platform for security vulnerabilities and compliance issues, taking corrective action as needed.
- Monitor and analyze performance, identifying areas for improvement and implementing necessary enhancements.
- Work with vendors and internal stakeholders to resolve technical issues and implement new features and enhancements.
- Develop and maintain documentation for the IIQ platform, including standard operating procedures and configuration guides, and provide guidance and training sessions.
- Troubleshoot and resolve complex issues related to joiner/mover/leaver processes, user access and permissions, and authentication with the IGA system.
- Leverage scripting (e.g., PowerShell, Python, BeanShell) for automation and customization of IAM processes and tasks.
- Utilize strong knowledge of Active Directory to manage user accounts, groups, and permissions.
Qualifications
- Bachelor's degree in computer science, information technology, or a related field; equivalent experience in lieu of degree is acceptable.
- 3+ years of experience in an IT operations role, with a focus on Identity and Access Management.
- 2+ years of hands-on experience with SailPoint IdentityIQ, including administration and configuration.
- Ability to perform as a hands-on technical expert performing IGA functions and maintaining systems.
- Experience with ServiceNow, managing and meeting defined SLAs.
- Experience with documentation of IGA policies and procedures.
- Good understanding of LDAP, Active Directory, Azure AD/EntraID, SSO, MFA, and PAM.
- Strong experience with scripting languages (e.g., PowerShell, Python) for automation and customization.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Good understanding of software development lifecycle and standard industry practices relating to requirements gathering, design, development, testing, deployment, and post-deployment activities.
- Strong analytical and critical thinking skills.
- Experience working in a team-oriented, collaborative environment.
- Languages required: English.