Description
Energy Exemplar is seeking a Senior Salesforce Administrator to help leverage efficiencies and capabilities within Salesforce. The successful candidate will have seven plus years of experience as a Salesforce.com Administrator with strong proficiency as an administrator and in solution creation.
The role involves administering and configuring the EE Salesforce platform, providing process and data insights, and managing change control for all EE Salesforce instances. The ideal candidate will be comfortable in 'drilling-down' to fully determine real requirements, filtering and prioritizing requirements, and accepting of change in a fast-moving environment.
Key responsibilities include:
- Serving as primary system administrator for EE Salesforce.com environment with 100+ users
- Maintaining user roles, security, profiles, and workflow rules
- Managing change control for all EE Salesforce instance
- Analyzing unused fields, objects, and reports and recommending items to remove
- Providing training to users in the organization
- Creating and maintaining reports in Salesforce.com and extracting insights from data
The role requires collaboration with various stakeholders, including Sales and Account Managers, Service Teams, Marketing Team, Finance Team, and Operations Team.
Requirements and qualifications include:
- Seven plus years of experience as a Salesforce.com Administrator
- Strong proficiency as an administrator and in solution creation
- Certified Salesforce Administrator (ADM 201 and ADM 211)
- Fluent English
- Educated to Degree Level
- Experience in Salesforce Sales Cloud, Support Cloud, Community Cloud, and Knowledge
- Business Requirements Gathering
- Report and Dashboard Building in Salesforce (Enterprise and Einstein)
- Sandbox: Development and Deployment into Production of new functionality
- UAT and Training
- Problem Solving Skills
- Excellent oral and written communication skills