Description
Discover what it's like to work in a compliance role that makes an impact. Could you help shape a stronger, fairer future? Your next career move starts here.
HMRC are committed to providing our people with an accommodating and accessible work environment which values diversity and inclusion in everything we do. We encourage our people to bring their whole selves to work, providing a culture that values different perspectives to help tackle complex problems, promote innovation, and deliver stronger decision making.
The Head of Implementation and Engagement is responsible for leading the successful implementation, adoption, and embedding of change across the programme to ensure benefits are realised. The role provides strategic leadership for stakeholder engagement, business readiness, change management, communications, and benefits realisation.
Responsibilities:
- Programme Leadership:
- Accountable for ensuring programme benefits are delivered, adopted, embedded, and sustained.
- Provide visible and effective leadership for implementation, engagement, change, and adoption activities.
- Develop and maintain the programme-wide implementation and engagement strategy.
- Establish and champion best-practice standards, tools, methodologies, and governance arrangements.
- Provide strategic leadership, direction, and professional oversight to Business Change Managers, Stakeholder Managers, Benefits Managers, and implementation teams.
- Stakeholder Engagement and Strategic Relationships:
- Lead the identification, analysis, profiling, and management of stakeholders.
- Own and maintain the programme stakeholder engagement strategy and plan.
- Lead the collection and analysis of stakeholder feedback.
- Change Management and Business Readiness:
- Lead the programme's business change capability and community of practice.
- Oversee the development and delivery of change impact assessments, implementation plans, transition plans, adoption plans, and operational handover arrangements.
- Own and maintain programme-wide business readiness criteria and assessment frameworks.
- Communications and Engagement:
- Lead the development of the programme's implementation and engagement communications approach.
- Ensure programme communications clearly articulate the rationale for change, impacts, timelines, benefits, and required actions.
- Benefits Realisation and Outcome Delivery:
- Lead the programme's approach to implementation-focused benefits realisation.
- Work with Business Change Managers, Benefits Managers, and business owners to identify, quantify, track, and maximise benefits.
- Governance, Assurance, and Reporting:
- Provide programme leadership teams and governance boards with clear reporting on implementation progress, stakeholder confidence, business readiness, adoption risks, and benefits realisation performance.
Requirements:
- Significant experience of leading implementation, business change, and stakeholder engagement activity within large, complex programmes.
- Professional qualification in Change Management, Programme Management, or Project Delivery.
- Demonstrable experience of developing and delivering programme-wide implementation and engagement strategies.
- Proven experience of influencing and building effective relationships with senior stakeholders.
- Experience of establishing and overseeing benefits realisation frameworks.
Benefits: Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme.