Description
Join Leidos as a TRICARE Beneficiary Services Representative (BSR) FLOATER in Ramstein, Germany, supporting active-duty military members and their families.
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).
Responsibilities:
- Travel 25-75% of the time for multi-site coverage within the EA region, including Bahrain, Belgium, Germany, Italy, Spain, and the UK.
- Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.
- Process Primary Care Manager (PCM) changes following Military Treatment Facility (MTF) guidelines.
- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.
- Provide basic claims status updates and support.
- Lead informational sessions for events like in/out processing, maternity, and pre-separation/retirement.
- Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.
- Evaluate and escalate complex issues as needed.
- Maintain compliance with HIPAA regulations and handle Protected Health Information (PHI) properly.
- Assist with remote support, train new team members, and perform other duties as assigned.
Requirements:
- High school diploma or GED.
- U.S. Citizenship.
- SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD.
- Eligible to obtain and maintain ADP IT III clearance.
- 3+ years of customer service experience.
- Willing and able to travel 25-75% of the time.
Essential Skills:
- Fluent in English with strong written and oral communication.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Effective presentation delivery.
- Tactful communication with others in person and on the phone.
- Self-starter with strong organizational, time management, and multitasking abilities.
- High attention to detail.
Preferred Qualifications:
- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
- Background in U.S. military healthcare delivery, medical or clinical environments, or civilian healthcare systems.
Salary: $34,500 annually, with an additional $3,500 annual foreign service premium for working in Germany. Pay Range: $31,850.00 - $57,575.00