Description
We are seeking a Customer Service Representative to join our team in Hong Kong. As the first point of contact for customers, visitors, or clients, you will serve as the face of our organisation, providing exceptional service and support.
Responsibilities:
- Serve as the first point of contact for customers, visitors, or clients
- Answer enquiries in person, by phone, email, or messaging platforms
- Provide accurate information on products, services, facilities, or company policies
- Handle customer requests, complaints, and feedback professionally
- Assist with reception and front desk operations
- Maintain visitor records, attendance logs, or service requests
- Support booking, reservation, appointment, or registration processes
- Coordinate with internal departments to resolve customer issues
- Process basic administrative tasks such as data entry, filing, and document preparation
- Assist in handling incoming and outgoing correspondence
- Support event, promotional, or customer engagement activities when required
- Maintain a clean, organized, and welcoming customer service area
- Follow company procedures, service standards, and health & safety requirements
- Perform other ad hoc duties assigned by supervisors
Desired experience and technical skills:
- Strong organisational and multitasking skills
- Proficiency in basic administrative and record-keeping tasks
- Ability to respond promptly to emergencies and coordinate with vendors
- Good communication skills for handling customer inquiries and tenant requests
- Attention to detail for inspections, inventory, and documentation
- Familiarity with office equipment and basic procurement processes
- Physically able to conduct facility walkthroughs and light maintenance checks