Full Time Branch Ambassador

At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. As a Branch Ambassador, you are the heartbeat of our space, embodying our culture of outstanding hospitality.

The Guardian of Trust & Accuracy: You'll execute high-volume cash transactions with 100% accuracy, maintaining a compliance-first mindset.

The Digital Concierge: You'll educate clients on leveraging mobile banking, remote deposit capture, and contactless payments.

The First-Line Consultant: You'll identify needs, listen actively, and pair clients with the right digital tools or banking solutions.

The Hospitality Lead: You'll greet customers, ensure no one feels like just a number, and balance efficiency with warmth.

What You Bring

• A Hospitality Heart: Making people feel welcome and heard.
• Tech Fluency: Early adoption of apps and digital tools.
• Precision and Detail: Getting numbers right and following procedures.
• Adaptability: Enjoying a fluid workspace.
• Curiosity: Seeking ways to improve the customer journey.

Why Join Us? This role offers a comprehensive benefits package, investment in your confidence and professional growth, and an inclusive environment.

The Perks

• Day 1 coverage for Medical, Dental, Vision, and Prescriptions.
• Paid Time Off.
• Education Assistance.
• Matching 401(k) contribution up to 7.5%.
• Paid Parental Leave.
• Mental Health support.
• Back-up Child or Elder Care.

Essential Functions

• Support surrounding Branches within a 50-mile radius.
• Flexible scheduling, including weekends.
• Attend required training sessions.
• Lifting up to 25 pounds and standing for extended periods.
• Regular and consistent attendance.

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Preferred Qualifications

• Associate’s degree.
• 2+ years of Retail or Customer-facing experience.
• Proficient in G-Suite.
• Strong written and oral communication skills.