Application Engineer - M365

We're seeking an M365 Application Engineer to join our Digital, Technology and Data team in Manchester. You'll work in a hybrid setting, designing, delivering, and supporting changes across our cloud collaboration platforms, such as Microsoft 365.

Job Responsibilities:

• Assess cloud collaboration services and proposed changes, identifying technical, security, and operational risks, and designing and implementing appropriate controls and mitigations.
• Support the planning, implementation, and maintenance of Microsoft 365 environments, including Teams, SharePoint, OneDrive, and Exchange Online.
• Collaborate with colleagues across DT&D to understand their collaboration needs.
• Identify and explore continuous improvement opportunities, closely monitoring service health, usage, and compliance.
• Produce and maintain technical and service design documentation for Collaboration technologies and changes across collaboration services.
• Work closely with technology suppliers to drive service improvements/initiatives.
• Take responsibility for the technical delivery of change across projects and product initiatives.

Requirements:

• Experience in an engineering, technical delivery, or cloud product role, with evidence of designing and delivering technical change.
• Hands-on experience assessing, designing, delivering, and implementing change across Microsoft 365 collaboration services.
• Experience producing technical or service design documentation and translating requirements, risk, and security considerations into technical solutions and controls.
• A good understanding of email gateway security and domain name system services.
• A basic understanding of networking, security, and cloud computing principles.
• Good communication and relationship-building skills, with the ability to translate technical language to a non-technical audience.
• A proactive approach to learning, continuous improvement, and developing your technical expertise.

Benefits:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym
• 30% discount on Co-op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme