Description
Grab is Southeast Asia's leading superapp, offering various services such as food delivery, financial management, and transportation.
The Commercial team shapes and grows Grab's business in Singapore, ensuring close partnership with F&B, Enterprise Retail merchant accounts, and FMCG businesses.
As an Intern, Account Management, Merchant Growth, you will support merchant growth operations in Singapore through merchant communication, account coordination, data management, and internal service delivery.
Responsibilities:
- Support Account Managers with merchant communications, routine enquiries, account reviews, and escalation of complex matters.
- Prepare and maintain account documentation, proposals, presentations, reports, and client-interaction summaries.
- Maintain accurate and up-to-date merchant information in the CRM system and other relevant databases.
- Coordinate with other teams to support merchant onboarding, account transitions, and timely service delivery.
- Monitor account activities and performance, identify issues or opportunities, and provide clear updates to the account management team.
- Support the planning and delivery of Merchant Growth team events and activations.
Qualifications:
- Pursuing a bachelor's degree in Business or a related field.
- Ability to prioritise multiple deadlines, track follow-ups, and keep deliverables organised.
- Familiarity with Google Suite.
- Experience in clarifying merchant needs, responding to routine requests, and following through on agreed actions.
- Ability to organise and analyse quantitative and qualitative information, identify patterns, and summarise findings for account teams.
- Experience with AI tools and emerging technologies to enhance productivity, improve workflows, and contribute new ideas.
Benefits:
- Comprehensive Medical Insurance
- Leave Entitlement
- Flexible Work Arrangements
- Community Involvement
- FlexWork arrangements