Description
As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service.
You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Ready to Make a Difference? Join Our Iconic Team at Telstra!
At Telstra, we’re more than just a leading telecommunications company,we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store,you’ll be the trusted expert who helps customers find tech solutions that enhance their lives.
What You’ll Be Doing:
- Deliver exceptional customer experiences: help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- Be the go-to tech expert: stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and excel: use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Collaborate and contribute: work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits:
- Annual fixed remuneration: $71,330.00 per year (junior rates apply for those under 20 years of age)
- Hourly rate: $33.33 per hour (junior rates apply for those under 20 years of age)
- Penalty rates: additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays
- 12% superannuation included
- Generous discounts: enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners
- Leave options: take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
- Training & career growth opportunities: access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step
- Flexibility: we offer flexible working hours and a supportive approach to parental leave,do it your way!
- Recognition & rewards: benefit from monthly performance rewards and a range of recognition programs to celebrate your success
- Inclusive culture: join a diverse and inclusive team where everyone’s unique perspective is valued and respected.
Is it You We’re Looking For?
- Great communication skills: you’re a natural at connecting with people and making their day better.
- Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer.
- Sales drive: you’re motivated to achieve (and exceed!) sales targets and KPIs.
- Passion for learning: you’re eager to grow and develop your skills in a dynamic environment.
- Resilience and positivity: you have a can-do attitude, even when things get busy.
- Customer-facing experience: previous experience is a plus but not required,bring your enthusiasm and we’ll teach you the rest!