Description
Freetrade's mission is to make investing accessible and affordable for everyone.
As a Customer Service Associate, you will be the primary point of contact for customer queries, providing clear and accurate information to resolve issues efficiently.
Responsibilities:
- Respond to customer queries through written support channels in a timely and professional manner.
- Review and understand customer enquiries to identify their needs and provide the appropriate information or resolution.
- Resolve routine customer queries and issues in line with company procedures.
- Escalate complex or sensitive queries to the appropriate colleague or team.
- Maintain accurate records of customer interactions and actions taken.
- Develop and maintain knowledge of the company's products, services, policies, and processes.
- Follow relevant company procedures, including data protection and security requirements.
- Identify recurring customer queries and share feedback with the wider team.
Requirements:
- Basic understanding of customer service principles.
- Ability to communicate clearly and professionally through written channels.
- Basic knowledge of digital systems and online communication tools.
- Understanding of the importance of following defined procedures.
- Awareness of data protection and confidentiality.
Benefits:
- Competitive salary
- Bonus Scheme
- Sickness coverage
- Cafeteria
- Health Insurance
- Enhanced paternity leave
- Employer voluntary pension contributions
- Learning & Development opportunities
- Option to Work From Anywhere
- Holidays