Description
We are seeking a Guest Advocate to join our team at Target. As a Guest Advocate, you will be responsible for providing an excellent customer experience, greeting guests, and exceeding their service expectations.
Responsibilities:
- Create an easy, inspiring, and friendly guest experience
- Greet guests and initiate a warm, helpful interaction
- Help guests find what they need and resolve issues
- End every guest transaction with a sincere thank you
- Actively support team efforts and assist peers in other areas
- Adjust to business and guest needs to deliver an easy and inspiring guest experience
- Demonstrate a service culture that prioritizes the guest service experience
- Make guests aware of current promotions, store activities, and events
- Understand and show guests how to use the features and offerings within the Target App
- Scan and bag all guest items efficiently and accurately
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy
- Be familiar with Order Pick-Up, Drive Up, and online ordering
- Attempt every return or exchange and follow register prompts
- Maintain a clean, clutter-free work area
- Stock supplies during store open hours
- Demonstrate a culture of ethical conduct, safety, and compliance
- Work in a safe manner at all times
- Support guest services such as order pick up, Drive-up orders, and returns
Requirements:
- Enjoy interacting and helping others
- Thrive in a fast-moving, highly active, and physically demanding role
- Open to working a flexible work schedule with varying hours, days, or shifts
- Communicate effectively, including using positive language and being attentive to guests' needs
- Welcoming and helpful attitude toward guests and other team members
- Attention to detail while prioritizing tasks
- Willing to educate guests and engage around products and services
- Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment
- Work both independently and with a team
- Capability to remain focused and composed in a fast-paced environment
- Resolve guest questions quickly on the spot
Benefits:
- Competitive benefits from financial and education to well-being and beyond