Description
The Collections Associate will focus on the execution and accurate reporting of collections activities.
Core Collections & Account Execution
- Execute the daily Collections process, focusing on timely follow-up for outstanding invoices and resolution of basic client issues.
- Maintain complete, accurate control of client emails and list of open issues, clearly documenting actions for end-to-end closure.
- Proactively identify and resolve basic discrepancies or issues that may arise during the collection cycle.
- Develop a working understanding of the different billing systems, specifically Salesforce CPQ, High Radius.
- Collaborate with internal departments (Sales, Technology, Finance) and customers to resolve routine billing errors and payment disputes and help expedite the collections process.
- Assist in producing and tracking daily/weekly metrics including, but not limited to: Cash Inflow, Collection Effectiveness Index (CEI), and Recovery Rate.
What We're Looking For: Basic Required Experience:
- Graduate with 5+ years of relevant experience in an OTC Collections process with a global organization. Financial Services experience will be preferred.
- Stakeholder Management: managing key stakeholders across teams such as Sales, Technology including Finance across multiple locations.
- Customer Management: Ability to resolve customer queries with effective resolution within agreed timescales.
- Communication: Exceptional verbal and written communication skills, with the ability to present complex billing information clearly and concisely to key stakeholders. Good presentation skills are a must.
- Analytical skills: Strong ability to analyze billing data, identify trends, and explain variances.
- Technological proficiency: Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, advanced formulas) and extensive experience with SAP, High Radius and Salesforce CPQ environment for collection functionalities.
Benefits:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards,small perks can make a big difference.