Description
Mastercard is seeking an Associate Analyst to join the Global Statistics / Quarterly Mastercard Reporting (“QMR”) group. The successful candidate will support the collection, validation, and reporting of Mastercard’s operational performance.
Responsibilities:
- Support collection, validation, and reporting of quarterly operational reported data
- Leverage analytics to analyze customer reported data to ensure no revenue leakage
- Provide analytical research across QMR and switched activity for management discussions
- Deliver advanced, detailed, persuasive customer performance data analytics
- Support projects related to all operational metrics/drivers and associated revenue
- Effectively communicate inquiries with customers to quickly resolve open issues
- Provide customer support and training related to QMR topics to both internal and external customers
- Maintain clear and concise documentation with internal systems for tracking inquiries
- Support quarterly QMR business updates to regional finance teams
- Contribute to developing and testing system enhancements/process improvements
Requirements:
- Self-starter and fast learner who thrives under tight timelines
- Excellent customer service and communication skills, both written and oral
- Intellectually curious and driving issues to the root cause
- Ability to organize and prioritize workload while handling multiple business tasks
- Strong analytical skills and attention to detail, with an ability to create and present persuasive analysis
- FP&A experience is preferred
- Experience with change management / delivering process change in an operational environment. Six Sigma certifications a plus.
- Strong organizational and problem-solving skills with great attention to detail
- Excellent PC skills including Excel, Microsoft Word and Outlook, as well as the ability to quickly learn internal applications