Description
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
For our team in Bangkok, we are looking for an energetic and experienced network engineer to join our team. A positive, winning attitude, with a calm demeanor and methodical approach are essential.
Responsibilities
- Support and maintain business operations by leveraging comprehensive knowledge of switching and routing protocols.
- Deploy and manage network monitoring tools to ensure proactive infrastructure visibility.
- Manage global geographic DNS (GeoDNS) and Content Delivery Networks (CDN).
- Proactively manage day-to-day service requests and incidents through to complete resolution.
- Identify, communicate, and escalate business-impacting networking issues, perform troubleshooting and root-cause analysis, and follow through to resolution.
- Collaborate closely with engineering teams to ensure consistent communication, maintenance procedures, troubleshooting practices, and knowledge sharing.
- Maintain comprehensive documentation of all work procedures and facilitate effective knowledge sharing across the team.
Requirements & Qualifications
- Minimum of 5 years of network operations experience.
- CCNA or equivalent certification required, with expert-level certifications (CCIE / JNCIE) strongly preferred.
- Proven experience working with dynamic routing protocols, including eBGP, iBGP, and OSPF.
- Extensive experience working in large enterprise organizations and dynamic environments, preferably with a CDN provider in the e-commerce sector.
- Ability to thrive under pressure and deliver projects on schedule.
- Strong interpersonal skills: self-motivated, approachable, adaptable, and possessing excellent written and verbal communication skills.
- Service-oriented mindset: enthusiastic about delivering exceptional support to internal stakeholders, clients, customers, suppliers, and vendors.
- Strong organizational and multitasking skills, with the ability to balance competing priorities effectively.
- In-depth knowledge of WAN/LAN networking and modern IT technologies, including but not limited to transmission equipment, MPLS, Layer 2/3 technologies, routing and switching, network security, unified communications, server operations, performance optimization, virtualization, and cloud computing architecture.
- Solid understanding of core infrastructure and security technologies, including DDoS protection, WAF, DNS, and load balancers.
- Familiarity with Kubernetes and/or Linux operating systems is a distinct advantage.