Description
We are seeking a highly skilled Customer Success Expert to join our team. As a Customer Success Expert, you will serve as the single point of customer accountability responsible for delivering exceptional customer experiences and driving business value through our Signature offerings.
Your Impact
- Serve as the primary point of contact for customers, responsible for delivering all Signature deliverables and ensuring customer satisfaction.
- Coordinate with cross-functional teams to ensure seamless delivery of customer solutions.
- Develop and maintain strong relationships with key stakeholders, including executive-level relationships within customer IT and business leadership.
- Drive adoption of Sales and Service Cloud features, track usage metrics, and provide insights to customers.
- Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing.
Strategic Advisory and Stakeholder Management
- Drive adoption of Tableau features with business users and analysts, and track usage metrics.
- Develop and maintain strong relationships with key stakeholders, including executive-level relationships within customer IT and business leadership.
- Act as a trusted advisor to customers, providing guidance on best practices and solutions to business challenges.
Technical Health, Adoption, and Risk Management
- Drive adoption of Tableau features with business users and analysts, and track usage metrics.
- Conduct enablement sessions and share best practices on dashboard creation and performance, data exploration, and visualization design.
- Escalate complex data modeling or server configuration questions to technical resources.
Minimum Requirements
- Experienced business professional with 3+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields.
- Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
- Excellent communication skills to articulate technical issues to diverse audiences and translate technical concepts into business terms.
Cloud/Platform Requirements
- 3+ years of experience supporting customers using Tableau, with a demonstrated understanding of how Tableau connects to Salesforce data.
- Working knowledge of Tableau Desktop, Tableau Cloud/Server, and Tableau Prep.
- Understanding of data visualization best practices and dashboard design.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.