Description
Join LSEG's Customer Success Team and help leading financial institutions unlock greater value from their Pricing & Reference Services (PRS) business.
As a Customer Success Manager, you'll partner with business and technical stakeholders to drive adoption, accelerate outcomes, and expand the strategic use of LSEG solutions across their organizations. You'll serve as a trusted advisor, helping customers navigate complex challenges, realize measurable value, and achieve their business objectives.
Responsibilities
- Clearly define business outcomes and success plans to capture and track customer objectives, milestones, risks, and success metrics.
- Educate customers on how to use LSEG enterprise platforms, content, and technologies tailored to use-case needs.
- Monitor usage, account health, and growth opportunities to create actionable insights, customer value plans, risk mitigation plans, and strategically pivot as necessary.
- Seek out organic business expansion opportunities (up-sell/cross-sell) in collaboration with LSEG business development partners.
- Ensure customers derive maximum ROI from LSEG services and solutions, utilizing the full extent of their licenses/contracts.
- Build, maintain, and leverage strong relationships with business decision-makers and users within each account to gather customer intelligence and influence adoption.
Qualifications/Skills
- 5+ years of commercial experience in B2B customer success, account management, consultative selling, or support, preferably in a SaaS company.
- Knowledge and experience in financial content and the financial services industry.
- Confidence engaging technical stakeholders such as market data managers, data stewards, reference data teams, pricing analysts, developers, application owners, data architects, and data engineers.
- Experience with pricing services, reference data, valuation workflows, security master data, data management platforms, APIs, and cloud-based data delivery solutions.
- Working knowledge of pricing and reference data workflows, data quality management, symbology and entity mapping, data governance, content delivery mechanisms, and operational resilience.
- Familiarity with AI tools, generative AI technologies, and prompt development techniques.
- Strong judgment in managing customer issues, escalations, and cross-functional ownership.
- Ability to align customer business needs with LSEG Pricing & Reference Services solutions.
- Strong collaboration and relationship-building skills across internal and customer organizations.
- Executive presence with the ability to serve as a trusted advisor.
- Strong presentation, facilitation, and communication skills.
- Proactive, detail-oriented, and customer-focused, with strong ownership and follow-through.
- Strong project management and problem-solving skills.
Compensation Information
The anticipated range of compensation for this position is CAD 99,800 – CAD 125,400.