Description
Leidos is seeking a mid-level Knowledge Manager to support an upcoming program in Chantilly, VA. The Knowledge Manager will develop, manage, and continuously improve Knowledge Management (KM) capabilities to enhance information sharing, collaboration, content discoverability, and organisational efficiency.
Primary Responsibilities:
- Develop, manage, update, and maintain KM systems and repositories, including SharePoint sites, databases, internal websites, and collaboration platforms.
- Advise government stakeholders on effective use of KM tools, processes, and technologies.
- Organise and maintain information, including analysis, assessments, legislative materials, policies, strategies, budget materials, IT information, procedures, and documentation.
- Establish and maintain content management standards, taxonomies, metadata, and workflows.
- Create and maintain virtual communities of interest to facilitate collaboration and knowledge sharing.
- Develop and maintain user guides, knowledge articles, and process documentation; provide training and support to system users.
- Support integration of information with other databases, applications, and enterprise systems.
- Identify opportunities to use automation, data visualisation, and AI-enabled capabilities.
- Monitor content quality and repository performance, and use metrics and user feedback to drive continuous improvement.
Basic Qualifications:
- Bachelor's degree and 4+ years of relevant experience, or Master's degree with 2+ years of experience.
- Demonstrated experience with KM processes and methodologies.
- Experience developing or maintaining knowledge repositories and collaboration platforms.
- Excellent oral and written communication skills.
- Strong organisational and process management skills.
- Working knowledge of quality control and testing of web-based features and content.
- Ability to collaborate effectively with customers, team members, and supervisors.
Clearance:
- Active TS/SCI clearance with Polygraph required.
- US Citizenship required.
Preferred Qualifications:
- Experience with ServiceNow, particularly KM or Knowledge Base functionality.
- Knowledge of customer service procedures.
- Exposure to AI-enabled capabilities.
- Experience writing and maintaining KB articles.
- Experience with SharePoint, Microsoft 365, or other enterprise collaboration tools.
Pay Range: $73,450.00 - $132,775.00