Description
We are looking for an Engagement Manager to guide customers through the deployment lifecycle, solution delivery, and issue management of Workday products for our Higher Education customer base.
The Engagement Manager will be responsible for managing a portfolio of project engagements, including external customer-facing engagements and internal Workday engagements.
Key responsibilities:
- Project manage one or more Workday product implementations concurrently
- Participate in the sales cycle to gather requirements and develop a proposal
- Provide guidance and mentoring to Professional Services resources
- Ensure projects are properly planned and staffed
- Manage and measure project performance
- Perform risk management to minimize project risks
- Work with the client PM to resolve issues
- Present at Executive Steering Committee meetings
- Ensure the client takes advantage of Workday best practices
- Identify opportunities to position other service offerings
- Assist in the transition of the customer from Professional Services to Product Support
Expected results within 12 months:
- Become a specialist in Workday's Implementation Methodology and Student Deployment Approach
- Demonstrate competency in the Workday Platform and Student product suites
- Full project P+L ownership
Requirements:
- 6+ years of experience project managing Medium and/or Large Enterprise ERP solutions, preferably within the Higher Education customer base
- Prior consulting experience, either as an internal consultant or with a consulting/software company
- Experience implementing Workday, Oracle, PeopleSoft, SAP, Ellucian, or a similar application
- Working knowledge of at least one of the following: HCM, Financials, SIS (Student Information System) business areas
Preferred qualifications:
- Previous experience with project management tools
- Experience in project management incorporating financial business processes and financial reporting
- Experience overseeing 3rd parties on a project
- Business development experience
- Previous service sales experience
- Demonstrated executive presence and outstanding communication skills
- Strong influencing skills and the ability to drive consensus and collaborate with stakeholders
Salary range: $122,800 USD - $184,200 USD (primary location), $140,000 USD - $248,600 USD (additional US locations)
Workday offers a comprehensive benefits package, including the Workday Bonus Plan, annual refresh stock grants, and flexible work arrangements.