Description
We are seeking an Inside Sales Representative to join our team in the Australia market. As an Inside Sales Representative, you will be responsible for initiating outbound calls to introduce our products and services, tailoring sales pitches to customer needs, and qualifying leads.
Responsibilities:
- Initiate outbound calls to prospective customers, introducing our products, services, and solutions.
- Develop a solid understanding of our offerings, key features, and benefits to effectively communicate value propositions to potential customers.
- Deliver sales pitches tailored to customer needs, focusing on the benefits and value of the products or services.
- Identify and qualify potential leads, gathering relevant information and documenting details in the CRM system.
- Participate in promotion campaigns, effectively conveying special offers, discounts, and promotions to potential customers.
- Collaborate with internal teams, such as marketing and customer support, to ensure seamless customer experiences.
- Apply standard policies for following up on customer inquiries, providing accurate information, and addressing concerns.
- Strive to achieve daily, weekly, and monthly performance targets, including call quotas and lead generation goals.
- Contribute to pipeline management and maintain accurate and up-to-date records of customer interactions, conversations, and outcomes.
- Participate in training sessions to enhance product knowledge, sales skills, and customer service techniques.
Education & Experience Recommended:
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 2-4 years of work experience, preferably in inside sales or tele sales, for Australia commercial customers.
Preferred Certifications:
- Certified Inside Sales Professional (CISP)
Knowledge & Skills:
- Business Development
- Business Planning
- Business To Business
- Cold Calling
- Consultative Selling
- Cross-Selling
- Customer Relationship Management
- Inside Sales
- Marketing
- Merchandising
- Outbound Calls
- Phone Sales
- Product Knowledge
- Sales Process
- Sales Prospecting
- Sales Strategy
- Salesforce
- Selling Techniques
- Telemarketing
- Upselling