Description
Mastercard's professional Services arm is focused on driving value beyond payment transactions.
As a Revenue Assurance and Business Transformation professional, you will:
- Develop a strong understanding of our business environment
- Engage with Services business teams and act as an Internal Consulting partner to understand pain-points related to their business model and operational processes
- Identify solutions to the pain-points using logical thinking, problem-solving skills, and leveraging better use of data & technology
- Where appropriate, identify processes that can be Centralized and conceptualize new operating models and migration plans
- Develop design documentation, such as SOPs, system requirements, and user journey maps
- Ensure successful implementation with disciplined Program management and Change management efforts, in collaboration with key stakeholders
- Monitor process KPIs and drive continuous efficiency improvements using system enhancements, tactical automation, or process changes
You should have:
- Experience in driving business transformation or digital transformation, preferably for B2B services organizations
- Experience in business consulting or dealing with unstructured situations and applying first-principles thinking for problem-solving
- 3 to 4 years of experience, with an undergraduate or master's degree
- Strong project management, stakeholder management, and communication skills
- Exposure to domains such as B2B Sales processes, Sales productivity tools (e.g., Salesforce), and Data visualization and reporting platforms (e.g., Tableau) is preferred though not essential