Description
We are seeking a Private Cloud Support Specialist (CSP) to join our team. As a Hybrid role, you will work on average 2 days per week from an HPE office.
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
Job Description:
You will be part of the Managed Services support team and will be required to have strong Admin, Operate and Manage skills in VMware vSphere and server hardware to provide services for global HPE customers. You should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly.
Responsibilities:
- Attend daily standups/scrums
- Respond to service alerts and take remedial actions
- Follow Change Management processes and procedures
- Resolve customer’s issues via telephone, email, or remote sessions
- Identify and escalate issues in a timely manner to vendor according to process guidelines
- Lead service restoration/incident resolution during MIs (major incidents)
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
- Collaborate with other technology teams in diagnosing and isolating the cause of complex issues
- Maintain quality on case documentation, SLA timeframes and operational metrics
- Performs within the Productivity Measure of the team (scorecard)
- Handle Problem Management, Post Incident Reviews and RCA
Requirements:
- Bachelor’s degree in engineering (or Equivalent)
- Minimum 4 years of relevant experience in Enterprise Managed Service environment for Tier 2 Engineer
- Certification on the latest track like VMware VCP/vSAN, ITIL is an advantage
- Flexible to work in 24/7 support environment
- Advanced skills in the following VMware components: Admin, Operate and Manage vSphere Datacenter, Experience in ESXi and vCenter upgrades, Experience in ESXi command line interface, Experience in vCenter HA, DRS, and other cluster features, Experience in Virtual Machine operations and configurations, Experience in vSphere Performance Monitoring and Performance Chart, Experience in vSphere Networking, Standard Switch, Distributed Switch (VDS), Experience in vSphere Storage, Good understanding of VMware SRM and vSAN, Advanced skills in VMware NSX, Advanced skills on VMware Cloud Foundation
- Working experience in Linux, DHCP, DNS, LDAP, NFS technologies
- Expert on one or more infrastructure components - Compute, Storage (iSCSI & FC), Network
- Understanding of Docker containers
- Understanding of scripting (Shell, Python, VMware PowerCLI)
- Basic understanding of cloud management tools such as OpsRamp, Logz.io, Aruba Fabric Composer, Morpheus
Benefits:
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. We also invest in your career because the better you are, the better we all are.