Description
As a Customer Experience Manager at Sainsbury's Supermarkets Ltd in Canterbury, Kent, you will be responsible for taking ownership of the overall customer experience across the store. This includes ensuring that customer commitments are met, managing the front-end checkout operation, and overseeing the petrol station if applicable.
You will also be involved in people management, which includes managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay. At times, you may assume overall responsibility for running the store, providing direction and support to colleagues to deliver excellent customer service.
The ideal candidate will have previous line management experience in a fast-paced, operational environment, with a strong focus on customer service. You should be able to coach a team to deliver exceptional customer experiences and drive high performance. Other essential criteria include:
- A track record of delivering exceptional customer experiences
- Experience leading teams in a dynamic, customer-facing environment
- Leadership experience in a high-volume, fast-paced operational setting
- Proven success in delivering against a wide range of KPIs
- Experience managing complex people matters
In terms of benefits, Sainsbury's offers a competitive salary, with a starting salary range of £32,700, depending on experience and store location. Additional benefits include:
- Discount card offering 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme based on company and individual performance
- Free food and hot drinks provided in-store
- Generous holiday entitlement, maternity and paternity leave
- Pension scheme with employer matching contributions
- Share scheme allowing employees to build up an investment at discounted rates
- Wellbeing support, including emotional support, counselling, and financial advice
- Cycle to Work scheme and special offers on gym memberships, restaurants, and holidays