Description
We are seeking a Hostess to join our team at Sofitel Bali Nusa Dua Beach Resort, a 5-star beachfront resort in South Kuta, Bali.
As the first point of contact for guests, you will set the tone for an exceptional dining experience that reflects Sofitel's Art de Vivre , the art of refined living.
Your responsibilities include:
- Welcoming and greeting guests warmly and professionally upon arrival
- Escorting guests to their tables, presenting menus, and introducing them to their assigned server
- Delivering personalized and attentive hospitality by anticipating guest needs, preferences, and special requests
- Managing restaurant reservations efficiently
- Handling guest inquiries, complaints, and feedback promptly and professionally
- Maintaining a polished, elegant, and welcoming presence at the restaurant entrance
- Coordinating closely with the service and culinary teams to ensure seamless communication and efficient service flow
- Assisting in promoting restaurant offerings, special events, and seasonal menus
- Maintaining accurate guest records
- Monitoring table availability and turnover
- Supporting restaurant operations during peak periods
- Ensuring compliance with Sofitel brand standards, service procedures, and operational guidelines
- Following all hygiene, food safety, health, and sanitation procedures
- Liaising effectively with the Outlet Manager, team leader, and service teams
- Communicating clearly with the kitchen and bar teams
- Maintaining effective and courteous communication with the Concierge, Reservation, and Front Office teams
Requirements:
- Minimum of 1-2 years of experience in a Hostess or Guest Relations role within a luxury hotel or fine dining restaurant
- Excellent communication and interpersonal skills
- Fluent in English; additional languages are an advantage
- Proficient in reservation and table management systems
- Impeccable personal presentation and grooming
- Strong organizational skills
- High level of professionalism, integrity, and discretion
- Willingness to work rotating shifts, weekends, and public holidays