Description
HomeMade, Mable, Leap in!, and Mable Direct are entities under the Attain Healthtech Group of companies. They exist to create lasting, positive change across the entire care and support sector, impacting more lives, elevating standards, and shaping the future of care. They believe in technology as an enabler and are driven by helping customers attain better outcomes.
This position is part of the HomeMade team, which is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of clinical and customer support teams. The company's transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.
Responsibilities:
- Provide customer success support to clients
- Build rapport with clients over the phone
- Navigate sensitive conversations with resilience and confidence
- Achieve targets and deliver great customer experiences
Requirements:
- Experience in sales, customer success, or a target-driven customer service environment
- Confident communication skills
- Genuine empathy, emotional intelligence, and a customer-first mindset
- Resilience and confidence navigating sensitive conversations
- A proactive approach to achieving targets and delivering great customer experiences
Benefits:
- Hybrid working: two days in the office each week, with Sydney and Brisbane locations available
- Comprehensive four-week onboarding program, ongoing coaching, and career development opportunities
- Fun, collaborative, high-performing culture that celebrates success
- Opportunity to make an impact by helping Australians navigate their home care journey with confidence, choice, and control
Additional perks:
- Parental leave: 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation
- Flexi Leave Days: one extra paid leave day per quarter
- Floating public holiday
- Reward and Recognition program