Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
We are looking for a Claims Expert Assistant to join our team in the Aquitaine region. As a Claims Expert Assistant, you will be responsible for ensuring the smooth administrative follow-up and client relationship of an expertise file, working closely with the on-site expert.
Your responsibilities:
- Manage the administrative aspects of expertise files, respecting deadlines, client expectations, and internal procedures
- Coordinate expertise files and schedule appointments (agenda management)
- Handle client requests through various channels (phone, email, mail)
- Collaborate with the expert to ensure quality follow-up of expertise files, monitoring deadlines, requests, and complaints using our management software
- Draft documents related to the expertise mission (letters, emails, expertise notes)
- Format and proofread expertise reports and notes, as well as various letters
Requirements:
- Minimum diploma: Bac or Bac +2, ideally in administration and/or insurance
- Significant professional experience in assistance
- Good writing and management skills
- Mastery of Microsoft Office (Excel, Word, PowerPoint)
- Analytical skills for insurance documents
- Communication and interpersonal skills
- Rigour, respect for processes, and organisational skills
- Synthesis and problem-solving skills
- Autonomy and willingness to resolve problems
- Knowledge of construction or insurance is a plus
Salary: 24,500€ - 25,500€ fixed annual gross
Benefits:
- RTT
- Meal vouchers
- Teleworking (3 days a week)
- Flexible working hours (start between 8am and 9:30am - end between 4:30pm and 6:30pm)
- Family health insurance (additional cover possible)
- 50% reimbursement of transport costs