Description
Cisco IT is seeking a Software QA Analyst to join the Commerce Quote to Order team. Our team focuses on delivering scalable solutions for digital transformation and enhancing Cisco's commercial platforms, playing a critical role in the technology that powers our global business operations.
In this role, you will collaborate with cross-functional teams to improve processes, manage data, and develop features for complex commerce processes. You will be instrumental in ensuring end-to-end product quality by driving systematic testing and implementing robust, future-ready automation strategies.
Responsibilities:
- Design, build, and test software products, focusing on reliability, availability, latency, and performance through systematic and automated approaches.
- Develop, maintain, and execute comprehensive software design plans, automated scripts, and test frameworks to facilitate quality gates throughout the software development lifecycle.
- Conduct root-cause analysis on software product bugs and escaped defects to provide risk assessments and collaborate with product managers to resolve design issues.
- Apply risk-based analysis to software integration points to mitigate risks and ensure high-quality functionality across the platform.
- Document test plans, release notes, and bug reports while mentoring peers and engineering interns to foster technical excellence and productive working relationships.
Minimum Qualifications:
- Bachelor's or Master’s degree in Engineering, or a related field, with 4–9 years of hands-on software quality assurance and testing experience.
- Strong, demonstrable hands-on experience building and maintaining test automation frameworks (such as Robot, Playwright, WebDriver.io, or Selenium) and leveraging AI-driven testing tools or methodologies.
- Demonstrated expertise in debugging complex software systems, conducting API testing, and performing database validation.
- Proven ability to apply systematic and risk-based testing approaches to ensure end-to-end product reliability, performance, and scalability.
Preferred Qualifications:
- Extensive experience in Quote-to-Order (Q2O), eCommerce, or complex commercial business platforms, with a deep understanding of enterprise system integrations and end-to-end workflows.
- Proven ability to analyze upstream and downstream impacts of system changes within large-scale distributed architectures, providing strategic recommendations to enhance platform resilience.
- Demonstrated success acting as a technical mentor or lead for peers and interns, fostering technical excellence, code quality, and collaborative teamwork across cross-functional groups.
- Advanced proficiency in integrating test automation suites into CI/CD pipelines to establish robust quality gates throughout the software development lifecycle.
- Ability to communicate technical risks, root-cause analyses, and quality metrics clearly to product managers and cross-functional stakeholders.
Benefits:
- Opportunities for growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance